How many of us have put ‘Excellent Communication Skills’ on our resume? I would bet it’s close to 100%, but how many of us are truly excellent communicators? As good as our intentions may be, we may be unintentionally making mistakes when communicating that could be prevented before our work (or personal) relationships start to suffer. Why are mistakes happening? The short answer is we are busy, stressed, and/or want to problem-solve quickly to move onto the next thing.